Privacy Policy

Forward Support Care Ltd, trading as Catherine House

This privacy policy explains how we collect and use your personal information when you visit our website at forwardsupport.co.uk. We are committed to protecting your privacy and we comply with the Data Protection Act 2018, the UK GDPR, and the Privacy and Electronic Communications Regulations 2003.

Forward Support Care Ltd is a company incorporated in England and Wales. Our company number is 12330119 and our registered address is Catherine House, 131 Hamilton Road, Taunton, Somerset, TA1 2EP.

We are the data controller of any personal data you provide to us through this website. Our GDPR Lead is Laura Luxon and can be contacted at laura.luxon3@nhs.net.

What information do we collect?

Information you give us. When you complete our enquiry form, you provide us with your name, email address, phone number, and your message. We use this information to respond to your enquiry and to correspond with you about the services you or the person you represent may need.

We retain enquiry form data in line with NHS Records Management guidelines. If your enquiry does not lead to a service being provided, we will delete your information within 12 months of our last contact with you.

Information we collect automatically. When you visit our website, we may collect technical information such as your IP address, browser type and version, time zone setting, operating system, and information about your visit including the pages you viewed and how you navigated to and from our site.

We retain this technical information for no longer than 12 months.

Cookies

Cookies are small text files placed on your device when you visit a website. Our website currently uses only strictly necessary cookies required for the site to function properly. These do not require your consent and cannot be disabled.

We do not currently use analytical, performance, functionality, or targeting cookies. If this changes in future, we will update this policy and implement a cookie consent banner before any non-essential cookies are set.

How do we use your information?

We use the information we collect through this website to:

• Respond to enquiries you submit through our contact form
• Provide you or the person you represent with information about our services
• Administer the website and ensure it functions securely
• Understand how people use our website so we can improve it

We process your information on the basis of our legitimate interests in responding to enquiries and providing our services, and where you have given us your consent by submitting an enquiry.

Where we process your information on the basis of consent, you can withdraw that consent at any time by contacting us at laura.luxon3@nhs.net.

We do not use your personal data for direct marketing unless you have specifically asked us to keep you informed. We do not share, sell, or distribute your information to third parties for marketing purposes.

Who do we share your information with?

We only share your information where necessary and where we have a lawful reason to do so. Recipients of your information may include:

• Resend (our email delivery provider, used to process enquiry form submissions)
• Vercel (our website hosting provider)

We will also disclose your information where we are required to do so by law, or where necessary to protect our rights or the safety of others.

Where do we store your information?

All your personal data is stored within the United Kingdom.

Automated decision making

We do not carry out any automated decision making using your personal data.

Third party links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and we encourage you to read their privacy policies before providing any personal information.

Your rights

Under data protection law, you have the right to:

• Access your personal data and request copies of it
• Correct any information that is inaccurate or incomplete
• Delete your personal data in certain circumstances
• Restrict how we process your data in certain circumstances
• Receive your data in a portable format
• Object to our processing of your data

More information about your rights is available from the Information Commissioner's Office at ico.org.uk.

If you would like to exercise any of these rights, please contact Laura Luxon at laura.luxon3@nhs.net or write to us at Catherine House, 131 Hamilton Road, Taunton, Somerset, TA1 2EP.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can help. We will acknowledge your complaint within 14 days and respond in full within 30 days.

You also have the right to complain to the Information Commissioner's Office (ICO) at any time:

• Website: ico.org.uk
• Telephone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact:

Laura Luxon, GDPR Lead
Email: laura.luxon3@nhs.net
Phone: 01823 630750
Address: Catherine House, 131 Hamilton Road, Taunton, Somerset, TA1 2EP